Frequently Asked Questions Q:A
Q: Can I call you to order if I don’t want to order online?
Yes, you can call our phone number stated on the home page, from there our staff will guide you through the process.
Q: What methods of payment do you accept?
We accept Visa, Paypal, Master Card, Cash, Paychecks, and provided discount cards.
Q: What kind of shipping options do you offer?
There are 3 kinds of shipping available. You can choose to have your product delivered by truck, ship, or by train.
Q: How much is shipping for each option?
Train delivery ranges from $40-$60, Ship delivery from $50-$80, and by truck $20-$40.
Q: Can I cancel my order once it is placed?
Yes, you can cancel your order at any time, before it arrives to you.
Q: What is your return policy?
If you recieve your order, but you never get to it or you can't use it, you may return it for a full refund as long as it hasn't past the date of the event.
Q: How do I return an item?
You can call our department and ask for return assistance, or you can email us about what you want to return.
Q: Do you offer a price guarantee?
Yes, we offer a full price guarantee.
Yes, you can call our phone number stated on the home page, from there our staff will guide you through the process.
Q: What methods of payment do you accept?
We accept Visa, Paypal, Master Card, Cash, Paychecks, and provided discount cards.
Q: What kind of shipping options do you offer?
There are 3 kinds of shipping available. You can choose to have your product delivered by truck, ship, or by train.
Q: How much is shipping for each option?
Train delivery ranges from $40-$60, Ship delivery from $50-$80, and by truck $20-$40.
Q: Can I cancel my order once it is placed?
Yes, you can cancel your order at any time, before it arrives to you.
Q: What is your return policy?
If you recieve your order, but you never get to it or you can't use it, you may return it for a full refund as long as it hasn't past the date of the event.
Q: How do I return an item?
You can call our department and ask for return assistance, or you can email us about what you want to return.
Q: Do you offer a price guarantee?
Yes, we offer a full price guarantee.